LIVRO Managing Patients: The Patient Experience: Best Practices (ADA Guidelines for Practice Success) (English Edition) PDF American Dental Association ADA

Proven techniques and sample policies and forms from the experts at the American Dental Association help dental practices provide an outstanding patient experience. Core topics areas covered include patient intake, policies, treatment recommendations, and patient relations. Includes telephone protocols and scripts, patient intake forms, reception area and office decor, sample financial policy statements, cancellation and late arrival policies, referral forms, patient satisfaction surveys, patient reactivation and retention.